pk988 Privacy Policy

pk988 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at pk988.org. pk988 is the data controller responsible for the personal information collected from players who register and use the pk988 platform.

pk988 is licensed under an international gaming licence and provides casino games, live dealer tables, sports betting (including PSL cricket markets), slot games, and related financial transaction services to eligible players, primarily serving the Pakistani market including players in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan.

This Privacy Policy applies exclusively to data collected through the pk988.org website and any associated mobile-optimised interfaces. It does not apply to third-party websites or services linked from the pk988 platform, which are governed by their own separate privacy policies.

pk988 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include the following:

pk988 collects personal data through the following channels and methods:

• Direct Submissions: Data you actively provide when registering a pk988 account, completing KYC verification, making deposits or withdrawal requests, contacting support, or participating in promotions.
• Automated Technologies: Data collected automatically when you access the pk988 platform, including IP address, device identifiers, browser fingerprint, session timestamps, and gameplay data, collected via cookies, server logs, and similar tracking technologies.
• Third-Party Verification Providers: Identity and document verification data received from our KYC service providers when we verify the documents you submit during the verification process.
• Payment Processors: Transaction confirmation data received from payment partners including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and USDT network processors to confirm and reconcile deposit and withdrawal transactions.
• Fraud and Risk Systems: Risk scoring and fraud signals received from our anti-fraud platform partners, which help us detect suspicious activity and protect the integrity of the pk988 platform.

pk988 processes your personal data for the following specific and legitimate purposes:

• Account Management: Creating and managing your pk988 player account, including authentication, account settings, and communication preferences.
• Identity Verification (KYC): Verifying your identity and age in compliance with our international gaming licence requirements, anti-money laundering (AML) obligations, and responsible gaming policies.
• Payment Processing: Processing deposits and withdrawals in PKR via your chosen payment method, reconciling transactions, and maintaining financial records as required by our licence.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeovers, and other prohibited conduct on the pk988 platform.
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour, administering self-exclusion requests, deposit limit tools, and cooling-off periods.
• Customer Support: Responding to your queries, complaints, and requests through live chat and email support channels.
• Legal Compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities and law enforcement agencies.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience for our Pakistani player base.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates by email or SMS, subject to your communication preferences. You may opt out of marketing communications at any time.

pk988 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the pk988 Terms & Conditions — including account management, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC verification, AML record-keeping, and responding to lawful government or regulatory authority requests.
• Legitimate Interests: Processing carried out for pk988's legitimate business interests, including fraud detection, platform security, and service improvement, provided these interests do not override your fundamental privacy rights.
• Consent: Processing based on your freely given, informed consent — primarily in the context of marketing communications. You may withdraw your consent at any time by updating your account notification preferences or by contacting support.

pk988 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC & Identity Verification Providers: Third-party services that verify the identity documents you submit during the account verification process. These providers act as data processors under contract with pk988 and may not use your data for their own purposes.
• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and cryptocurrency network processors, solely for the purpose of processing financial transactions on your behalf.
• Game Software Providers: Third-party casino game providers whose software is integrated into the pk988 platform may receive limited technical data (such as a player session token) necessary to deliver the game. These providers do not receive your full personal profile.
• Fraud Prevention & Risk Platforms: Anti-fraud service providers who assist pk988 in detecting and preventing fraudulent activity, money laundering, and other prohibited conduct.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, our gaming licence conditions, or a valid court order, pk988 may disclose your personal data to regulatory bodies, law enforcement agencies, or other government authorities.
• Professional Advisors: Legal, accounting, and audit firms retained by pk988, subject to professional confidentiality obligations.

pk988 uses cookies and similar technologies (including web beacons and local storage) to operate and improve the platform. The following categories of cookies are used on pk988.org:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session authentication cookies, load-balancing cookies, and security tokens. These cookies cannot be disabled without impairing your ability to use the pk988 platform.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and game display settings to provide a more personalised experience on pk988.
• Analytics Cookies: Collect anonymised data about how players use the pk988 platform — including pages visited, time spent, and navigation paths — to help us improve platform design and performance.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of pk988 marketing campaigns. These cookies are set only with your consent.

pk988 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active pk988 account relationship, plus an additional period following account closure as required by our licensing and AML obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in line with standard AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following account closure, or longer if required by applicable regulatory obligations.
• Support Communications: Retained for up to three (3) years following resolution of the relevant query or complaint.
• Marketing Consent Records: Retained for as long as you hold a pk988 account or until you withdraw consent, whichever occurs first.

Upon expiry of the applicable retention period, pk988 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

pk988 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the pk988 platform.
• AES-256 encryption for sensitive data fields stored in the pk988 database infrastructure.
• Multi-factor authentication requirements for all pk988 internal staff with access to player data systems.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular third-party penetration testing and security audits of the pk988 platform infrastructure.
• Intrusion detection and real-time monitoring systems to identify and respond to potential security threats.
• Formal data breach response procedures, including notification obligations to affected players and relevant authorities where required by law.

As a pk988 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact pk988 at [email protected] with the subject line "Data Rights Request" and include your registered account username.

• Right of Access: You have the right to request a copy of the personal data pk988 holds about you, along with information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by pk988.
• Right to Erasure: In certain circumstances, you have the right to request that pk988 delete your personal data. This right is subject to our legal and regulatory retention obligations — we may be required to retain certain data even after account closure.
• Right to Restrict Processing: You have the right to request that pk988 restrict the processing of your personal data in specific circumstances, such as while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on pk988's legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

pk988 will acknowledge all data rights requests within 5 business days and provide a substantive response within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case pk988 will notify you of the extension and the reason for it.

The pk988 platform is strictly intended for persons aged 18 years and above. pk988 does not knowingly collect personal data from individuals under the age of 18. All account registration processes include age verification steps, and KYC procedures are in place to identify and prevent underage access.

Parents and guardians who believe that their child may have registered a pk988 account are urged to contact pk988 support immediately at [email protected]. pk988 will investigate all such reports promptly and take appropriate corrective action.

pk988 is operated under an international gaming licence and may process and store your personal data on servers located outside Pakistan. By using the pk988 platform and creating an account, you acknowledge and consent to the transfer of your personal data to server infrastructure located in jurisdictions outside your country of residence.

Where personal data is transferred internationally, pk988 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required within our licensing jurisdiction. These safeguards may include:

• Contractual clauses between pk988 and data processors that impose equivalent data protection obligations.
• Transfers only to jurisdictions that provide an adequate level of data protection as assessed by our compliance team.
• Technical safeguards including end-to-end encryption of data in transit across international network boundaries.

pk988 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, the services we offer, and applicable legal or regulatory requirements. The "Last Updated" date at the top of this page indicates when the most recent version took effect.

When we make material changes to this Privacy Policy, pk988 will notify registered account holders by email and by displaying a notice on the pk988 platform prior to the updated policy taking effect, where reasonably practicable. We encourage you to review this Privacy Policy periodically to stay informed of how your data is being handled.

Your continued use of the pk988 platform following publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised policy. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and request account closure by contacting pk988 support.

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which pk988 processes your personal data, please contact our Data Protection team through any of the following channels:

• Email: [email protected] — use the subject line "Privacy Query" or "Data Rights Request" as appropriate.
• Live Chat: Available 24/7 directly through the pk988 platform. Our support agents can escalate privacy-related queries to the data protection team on your behalf.

pk988 is committed to resolving all privacy-related queries and concerns promptly and transparently. If you are unsatisfied with our response, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

For information about your rights and obligations as a pk988 player, please also review our Terms & Conditions and Responsible Gaming pages.